Your tracking information is emailed to you when your order is shipped. Please keep in mind, it can take a few days for your order to ship after the order is received.
We accept Visa, Paypal,Google pay ,Mastercard, American Express card payment and most other popular forms of payment.
Shipping takes anywhere between 1 to 2 weeks. During holidays and Specials, orders can be subject to delay.
It typically takes anywhere between 2-4 days. Please keep in mind that there can be delays.
We take this issue very seriously and want you to receive the best shopping experience possible. If the product you received was damaged out of the packaging, immediately take a photo of the unsatisfactory product and the packing slip. Email our support (Support@supremeinstinct.com) with the photos requested and we will handle the situation promptly.
We urge you to please input your information in properly the first time, but mistakes do happen sometimes. Please immediately contact our support team (Support@supremeinstinct.com) within 8 hours of the original order. During this time period your order is typically still being processed at our fulfillment center and might still be able to change it to the correct address. If your order has already been shipped and has been considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Although not common this can happen more often with international shipments sent without international tracking but sometimes happens with domestic orders as well. Usually, you will see limited or no entries to the tracking log from the link we provide. This shows that the package might be lost. With international orders, since the package has no international tracking, it does not get scanned in each warehouse and location it arrives at, which makes it more prone to getting lost in transit. Domestic orders are more likely to be lost somewhere along the way to its next scanning point. The best thing to do when this happens to a customer’s order is to double check their provided address. Once you’ve confirmed it, get in touch with our support team (Support@supremeinstinct.com)
Any claims for damaged/defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
We do not refund orders for size exchanges.Please read our size chats and measure yourself correctly before placing an order. Replacements for different sizes will be offered at your expense but we will provide free shipping . Please feel free to Contact our support team ( Support@supremeinstinct.com) with any questions/Concerns or to receive your Free shipping .